Recently, Paradigm Technology Consulting’s Paul Attanasio and Rob Slemmer attended the annual HDI (Help Desk Institute) Leadership Conference, a notable event held at the Punch Line Comedy Club near Northern Liberties in Philadelphia. As key sponsors of HDI and this particular event, Paul and Rob had the opportunity to engage with numerous industry colleagues and HDI-associated customers, fostering valuable connections and discussions.
During the event, they were not only participants but also promoters, hosting a table where they effectively highlighted the essence of the organization. Their presence was marked by the distribution of sought-after PTC swag, which was well-received by attendees. In addition, they contributed to the event’s excitement by offering a $100 gift card as a door prize, adding an extra element of anticipation among the participants.
A significant highlight of the HDI Leadership Conference is the annual announcement of the local chapter’s nominees for the Best Service & Support Analyst and Best Service & Support Technician awards. These awards are highly regarded, with winners progressing from regional levels to the national HDI event, typically hosted in Las Vegas. It was a moment of pride for Paradigm Technology Consulting as they announced our own nominee, John Duba, a Lead Analyst at PTC, for the Best Analyst category. Although John did not advance to the regional or national levels, his outstanding contributions were recognized with an award, underlining PTC’s commitment to excellence in service and support.
The local HDI Philly Chapter, to which Paradigm Technology Consulting belongs, stands out as one of the leading chapters in the global HDI community. The chapter is renowned for its strong fellowship, camaraderie, and the rich exchange of information during its monthly online and quarterly in-person meetings. This vibrant community spirit and the value it brings to its members are among the reasons for its strong attendance and recognition within the larger HDI network.
In conclusion, the HDI Leadership Conference was not only a platform for Paradigm Technology Consulting to showcase its commitment to the industry but also an opportunity to celebrate the achievements of its team members. Events like these are essential in bringing together professionals, fostering a sense of community, and recognizing the hard work and dedication of individuals like John Duba who contribute significantly to the field of service and support.