Typical (historical) integrations can be costly and require the duplication of data across multiple systems. Today, there is a much “better” way to handle integrations. Our partner eOne Solutions’ Popdock product allows companies to share data across systems without moving the data. Popdock widgets are available in many systems including helpdesk, accounting, CRM, chat tools and even custom applications.
As eOne states on its website “virtual integration refers to displaying any data in your new app, being able to work with the data and take action, all without ever creating the external data in your app.”
By allowing users to see the data they need in the application they use, organizations can provide information that will allow the users to make quicker but even more importantly better business decisions.
Historically integrations between systems meant that data would be moved from one application to another. When moving data, the systems need to be kept in sync otherwise users are basing their decisions on outdated data. When using virtual integration, the data is similar as it’s being read from the same source.
In sales scenarios, salespeople may need to have access to organizations support ticketing system to see and tackle any issues that may arise. Rather than spending additional monies on user licenses and training for the salespeople in the helpdesk system, you can provide the users specific information to help them.
As was mentioned previously, the “old” way of doing integrations often ends up duplicating data which can lead to additional storage costs. Consider a “better” way of doing integrations, with eOne’s Popdock solution.