IT Support & Management

The concept of managed services has come a long way over the last several years. What was once thought of as a somewhat risky and aggressive adventure is now a necessity for most companies that want to lower costs and stay competitive. Today’s managed service market is mature and competitive. It is a great way for our clients to save money and streamline the efficiency of their IT environments.

Consider the following benefits that managed IT services can deliver:

• Reduced costs and clear ROI
• Peace of mind with proactive monitoring and management
• Single point of contact
• Managed IT environment with predictable monthly fee
• Access to highly skilled technical resources
• Fully mature infrastructure processes – change, incident, problem and service-level management
• Internal IT resources can be allocated to strategic projects instead of day to day management
• Ability to meet service level agreement commitments

PTC has developed several comprehensive outsourcing solutions — designed specifically for small and medium sized businesses — that combine managed services, on-site support and consulting services in a cost-effective and predictable monthly budget.

In addition to support of day to day IT operations, PTC serves as a trusted advisor for short- and long-range planning, budgeting and due diligence.