by Jason Pintinalli | Sep 23, 2024 | Service Desk
In today’s era of remote work, ensuring a top-notch client experience is crucial for IT Service Desks. For the past five years, PTC has been offering a powerful solution to meet this need with the 8×8 Virtual Contact Center, a platform recognized by Gartner...
by Jason Pintinalli | Apr 3, 2024 | Cybersecurity, ERP Software, IT Management, Microsoft Dynamics 365, Microsoft Dynamics GP, Service Desk, Software Development, Training, Uncategorized
Most of our clients recognize PTC as their go-to source for financial software solutions or as a provider of managed services. However, this article aims to uncover the extensive range of offerings available at PTC, shedding light on services that may be new to many...
by Jason Pintinalli | Jan 30, 2024 | Service Desk, Uncategorized
Recently, Paradigm Technology Consulting’s Paul Attanasio and Rob Slemmer attended the annual HDI (Help Desk Institute) Leadership Conference, a notable event held at the Punch Line Comedy Club near Northern Liberties in Philadelphia. As key sponsors of HDI and...
by Jason Pintinalli | Aug 31, 2023 | Service Desk, Uncategorized
First things first- does this mean AI will replace human Service Desk analysts? Experts do not believe that to be on the horizon. Instead, they expect AI to augment the productivity and experience of the Analysts who embrace it, as some already have to some extent...
by Jason Pintinalli | Jul 13, 2023 | Service Desk, Uncategorized
HDI promotes customer service and the technical support industry. PTC is a long-time member and sponsor of HDI (Help Desk Institute), a great resource for call center and service desk professionals. HDI provides a collaborative environment for those of us in IT and/or...
